Return and Exchange Policy
Online shopping can be tricky, we get it. We pride ourselves on making sure our customers are happy and feel the Aloha with every purchase from us. That’s why we offer returns and exchanges if you contact us within 7 days of delivery (or purchase in-store). Please email us at email@example.com to initiate any returns or exchanges or with any issues you have at all. We are here to help!
If you find a product flaw in any of the items ordered upon delivery (misprint, rips, bad seams, etc), we will take full responsibility for the exchange. We will pay for return shipping and reshipment of the correct item back to you (within domestic U.S). If shipping is International, we will pay a portion of the ship costs equivalent to domestic US prices.
If you need to return or exchange due to an issue not involving a product flaw on our end (ordered wrong size, decide you don't like the style or color, etc), you will be responsible for payment of return shipping. If exchanging for another item, we will meet you in the middle. You are responsible for payment of shipping costs back to us and we will cover the cost of shipping the new item to you.
If you are shipping a returned item over $50, you should consider using a trackable shipping service and/or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Our mailing address for returns/exchanges is:
Soley Aloha Boutique and Gallery, PO Box 790004, Paʻia, HI 96779
RETURNS: We hold a high standard for the goods we sell, so the item returned must be unworn, undamaged and in its original condition. All incoming items are inspected and anything that’s been damaged, soiled or laundered will be returned to you and no credit will be issued.
EXCHANGES: We will gladly exchange your purchased item for something new provided we have the size/style/etc in stock at the time of exchange. Please contact us and we will do our best to find you a new item you will be happy with.
REFUNDS: Most refunds will be issued in the form of store credit. If you are approved, then your refund will be processed and emailed to you as a store credit discount code. There are some circumstances under which refunds will be issued back to original method of payment. This will be on a case by case basis. If we decide to refund your original payment method, a credit will be applied to your original method of payment within a certain amount of business days determined by payment method.
LOST PACKAGE?: Please email us if your order has not arrived. We can work with USPS to file a Missing Mail claim. Shipments that have been marked as "Delivered" by the carrier company but were not received by you for any reason will NOT be refunded. We are happy to help point you in the right direction to work with the carrier company and provide any information you may need in the process of filing a claim.
ITEMS THAT CANNOT BE REFUNDED OR EXCHANGED: Gift cards, Maui Jim sunglasses, Items that are not returned in their original condition and Closeout Sale Items